We request all guests who stay at Melawondi Spring Retreat please take note of the following terms and conditions.

As we are a small business, cancellations and booking changes can affect us. If booking via our website:

  • A deposit of the first night’s fee (or 50% when booking online) is required to secure booking
  • Final payment to be made one week before arrival date.

CANCELLATION POLICY (via Melawondi Spring Retreat website)

  • In the event of your plans being changed, more than 7 days notice will receive a full credit, less an administration charge of $100.00. If less than 7 days notice of cancellation is received, full deposit is forfeited.
  • If the booking is cancelled or changed within 7 days of the confirmed stay, 100% tariff will be charged. If the guest fails to arrive on the due date without prior notification 100% of the tariff will be charged.
  • You may transfer your booking within a 6 month period from the date of cancellation provided that you cancel more than 14 days in advance of your arrival and final payment has been made for the duration of your stay.
  • It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.

If booking with a third party agency such as Wotif, Booking.com, Expedia or Agoda:

  • Please note their terms and conditions.

CANCELLATION POLICY (via third party booking agencies)

  • It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.

PLEASE NOTE:

  • Rates and prices are subject to change at any time without notice. However, once you book your rates are guaranteed.
  • Specials may be extended, withdrawn or varied at any time without notice.

ARRIVAL AND DEPARTURE TIMES

The studio is available from 3:00pm on the first day of your stay and needs to be vacated by 12:00pm on departure day.

HOUSEKEEPING

We understand that accidents can occur, but any willful or reckless loss or damages will be debited to the guests account. The owners of Melawondi Spring Retreat endeavour to maintain high standards of comfort and cleanliness at all times. The Guests must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the Guests.

We understand that it may be hard to leave Melawondi Spring Retreat, however we would appreciate your consideration for future arriving guests. We allow for a late checkout of 12:00pm to enable you to enjoy a relaxing breakfast in perfect surroundings without having to rush out early. The late checkout of 12:00pm allows for us to service the studio and present it as how it was when you arrived – perfect we hope. Due to our single studio availability at any time taken after 12:00pm forces us to employ additional staff to assist us and an additional fee of $175 for the first hour then $50 for every subsequent hour after will be charged. We thank you for your understanding and consideration of future guests.

DAMS

To ensure the safety of our guests there is no access allowed into the dams located on the property. Melawondi Spring Retreat accepts no responsibility and will not be liable for any actions from persons that may result from entering the dams.

SMOKING POLICY

Melawondi Spring Retreat is a smoke free environment and request guests refrain from smoking inside the studio, carport, front and back decks. However, there is a smoking area provided outside. If smoking has occurred in the studio an additional cleaning cost will be added to the guests account. Smoking is permitted on the grounds of the property although responsible disposal of bi-products (butts and packets, etc) is expected.

PLEASE NOTE: We are in a bushfire prone area and sensible behavior is expected