We request all guests who stay at Melawondi Spring Retreat please take note of the following terms and conditions.
As we are a small business, cancellations and booking changes can affect us. If booking via our website:
- A deposit of the first night’s fee (or 50% when booking online) is required to secure booking
- Final payment to be made one week before arrival date.
Cancellation policy (via Melawondi Spring Retreat website)
- In the event of your plans being changed, more than 7 days notice will receive a full credit, less an administration charge of $50. If less than 7 days notice of cancellation is received, full deposit is forfeited.
- If the booking is cancelled or changed within 7 days of the confirmed stay, 100% tariff will be charged. If the guest fails to arrive on the due date without prior notification 100% of the tariff will be charged.
- You may transfer your booking within a 6 month period from the date of cancellation provided that you cancel more than 14 days in advance of your arrival and final payment has been made for the duration of your stay.
- It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.
If booking with a third party agency such as Wotif, Booking.com, Expedia or Agoda:
- Please note their terms and conditions.
Cancellation policy (via third party booking agencies)
It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical, other emergencies and severe weather events.
Directions
We have a link road from the Bruce Highway to the Mary Valley (Exit 253). A couple of our recent guests have used GPS but this has taken them the wrong way. If you are using a GPS and you end up on a dirt road you will heading in the wrong direction. Our road is bitumen to the driveway.
Recommend: If driving from Brisbane or Gympie direction on the Bruce Highway to here follow the new section of highway until you come to Exit 253 – Cooran / Mary Valley Link Road. Follow signs to Kandanga / Imbil (you should pass a “Mary Valley Country” sign on the way) and this will bring you to a “T” intersection for Mary Valley Highway. Turn Left to Kandanga. Follow this for a few kms’s until you come to the Kandanga-Imbil Road which will be on the right (do not take Kandanga exit – follow to next exit which is Kandanga – Imbil Road). Follow this for approx 2 kms to Melawondi Road on your right. We are down towards the bottom of the road at 149 on the left.
COVID-19
For current COVID-19 updates please visit the Queensland Government website.
PLEASE NOTE:
- Rates and prices are subject to change at any time without notice. However, once you book your rates are guaranteed.
- Specials may be extended, withdrawn or varied at any time without notice.
Arrival and departure times
The Luxury Studio and Studio 149 are available from 3:00pm on the first day of your stay and needs to be vacated by 12:00pm on departure day.
Housekeeping
We understand that accidents can occur, but any wilful or reckless loss or damages will be debited to the guests account. The owners of Melawondi Spring Retreat endeavour to maintain high standards of comfort and cleanliness at all times. The Guests must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the Guests.
We understand that it may be hard to leave Melawondi Spring Retreat, however we would appreciate your consideration for future arriving guests. We allow for a late checkout of 12:00pm to enable you to enjoy a relaxing breakfast in perfect surroundings without having to rush out early. The late checkout of 12:00pm allows for us to service the studio and present it as how it was when you arrived – perfect we hope. Due to our single Luxury Studio and single Studio 149, availability at any time taken after 12:00pm forces us to employ additional staff to assist us and an additional fee of $150 for the first hour then $50 for every subsequent hour after will be charged. We thank you for your understanding and consideration of future guests.
Pet friendly accommodation
Pets are more than welcome at Studio 149 only. Pets are allowed inside during your stay whilst you are staying in the accommodation. Please ensure pets do are not on furniture or carpeted areas. However, if you choose to explore our beautiful region and unable to take your pet with you, please ensure your pet/s are not left inside the accommodation whilst you are away. There is a secure area under the house that you can leave your pet during this time or you could treat your pet to a stay at b’ARK – approximately a 10 minute drive from here.
Third Party Guests or Experience Providers
All guests are to inform Melawondi Spring Retreat prior to having any visiting Third Parties eg. short visit guests or experience providers, visiting during their stay. Experience providers eg. massage/food providers must provide evidence of insurance/indemnity cover prior to providing the service. This will not only cover insurance/liability/safety issues but also help us manage your experience and for the privacy of other guests. Experience providers without prior permission or insurance cover will be asked to leave without providing the service.
Dams
To ensure the safety of our guests there is no access allowed into the dams located on the property. Melawondi Spring Retreat accepts no responsibility and will not be liable for any actions from persons that may result from entering the dams.
Smoking policy
Melawondi Spring Retreat is a smoke free environment and request guests refrain from smoking inside the Luxury Studio and Studio 149 including the carport, front and back deck areas. However, there is a smoking area provided outside. If smoking has occurred in the Luxury Studio of Studio 149 an additional cleaning cost will be added to the guests account. Smoking is permitted on the grounds of the property although responsible disposal of bi-products (butts and packets, etc) is expected.
PLEASE NOTE: We are in a bushfire prone area and sensible behaviour is expected.